This one particular moment has nothing to do with customer service, but I thought I would post it anyway to keep the spirit of awkward happenings that have occurred to me alive!
While the world of customer service has its moments, this one memory has me or the receiving party laughing all the time. Why? Because it was just that bad, and like all my other moments, it got me thinking “WTF”. It does add for a great icebreaker though. :)
This occurred during a phone interview that I had a few years back. There’s nothing worse than being in the middle of the interview, and you realizing the sh*t that just came out of your mouth. From that point, it felt as if everything was happening in slow motion, and what was supposed to be a quick 15 minute phone interview turned into something much longer. At least that’s what it felt like.
This interview was for a Marketing position for some random startup. Everything was fine and dandy right before the moment happened, and I believe it went something like this..
Interviewer: How would you help us promote out product?
Me: Well, I would definitely utilize all Social Media platforms (i.e. Facebook and Twitter) and definitely implement a grassroots marketing tactic as well. You know like, person-to-person, mouth-to-mouth…Uhh, i meant to say word of mouth…
(It all of a sudden became warm in the room. I could feel my cheeks on fire, and the sweat begin to trickle down my forehead. You know when you get that “oh crap” kind of feeling?)
Interviewer: Oh i see…That’s great… (his voice began to taper down)
(cue the awkward silence)
I wasn’t sure if he was laughing, or thinking…”Who is this guy?”
I paused and thought to myself…”Yikes! Did I just really say that?” With my confidence shot, I definitely couldn’t wait for this interview to be over.
Interviewer: Well that’s great. Thank you so much for you time, and we’ll be in touch. If you have any questions you have my email.
Me: Thanks again for your time! (click)
Needless to say I didn’t get the job, but at least I got good practice and a good laugh out of it. Maybe I should change the name of this blog to “WTF…Did that just happen?: A look at some of the most bizarre things that I have encountered
in my years of customer service.”
See? While it didn’t follow the trend of previous posts it was still one of those moments. Horrible at the time, but absolutely ridiculous when I think about it now.
What I Learned: Any mention of “mouth-to-mouth” in a job interview, if you’re not specifically referring to CPR, is one where you should face the facts and consider yourself not hired. You win some, you lose some, right?
T H E O